At New Education Tube, we aim to provide valuable services, consultations, digital products and educational resources.
Because different types of services have different delivery methods, our refund and cancellation terms may vary.
1. Consultation Bookings
If you have booked a consultation and need to cancel or reschedule, please contact us as early as possible.
Rescheduling may be offered depending on availability.
If a consultation has already started or has been substantially delivered, a refund may not be available.
2. Digital Products
Due to the nature of digital products, downloadable resources, templates, files and other digital content, purchases may generally be non-refundable once the product has been delivered or access has been provided.
If you experience a technical problem that prevents you from accessing a purchased product, contact us so that we can investigate and provide reasonable assistance.
3. Online Courses
Once access to a digital course has been provided, refunds may not be available except where required by applicable law or where specifically stated on the relevant course/product page.
If you are unable to access your purchased course because of a technical issue, contact our support team.
4. Website Development & Custom Services
For customized services such as website development, AI implementation, consulting, automation or other professional services, refund eligibility depends on the stage of work completed.
If work has already started, the amount corresponding to completed work, resources or expenses may not be refundable.
Any specific refund terms agreed in a written proposal, quotation or service agreement will take priority for that project.
5. Duplicate Payments
If you accidentally make a duplicate payment for the same product or service, please contact us with proof of payment.
After verification, we may process the eligible duplicate amount back through the appropriate payment method.
6. Failed Transactions
If your bank account or payment method has been charged but the order was not successfully created, please contact us with the transaction details.
We will verify the transaction and assist you accordingly.
7. How to Request a Refund
To request a refund or cancellation, contact:
Email: [your official email]
Please include:
- Full name
- Email used during purchase
- Order/transaction ID
- Product or service purchased
- Date of purchase
- Reason for the request
- Relevant payment proof, if required
8. Refund Processing
Approved refunds will generally be processed through the original payment method or another appropriate method.
The time required for the amount to appear in your account may depend on the payment provider or bank.
9. Policy Changes
We reserve the right to update this Refund & Cancellation Policy when necessary.
The updated policy will be published on this page.
10. Contact
New Education Tube (NET)
Website: neweducationtube.com
Email: neweducationtube.com
Phone: +91 8604698488